Maximum connections reached with IBM Datacap Taskmaster Capture

Problem(Abstract)

Datacap Taskmaster client applications fail login to the Taskmaster Server service. Logging shows the following error:

Login failed. Taskmaster has reached the maximum allowed number [#] of stations

Symptom

Users are able to login to the application using same credentials but different station ID.

Cause

Certain rare events can leave an orphaned login within Taskmaster. If enough of these occur for a specific station, than any further logins from that station will fail, as no more connections are available. This requires that either the connections be reset or the maximum increased.

Resolving the problem

Reset the connections using Taskmaster Client (8.0.1 and earlier)

1. Make sure that no client applications are logged in from the station that will be reset.
2. Run Taskmaster Client. It can be run from any station including the one being reset.
3. Log in as admin or any other user with full rights.
4. Select Settings, Stations, and highlight the station to be reset.
5. Click Advanced, Reset.
6. Click Yes of the warning window.
7. Click OK, Apply, and Done to close the remaining windows.

Reset the connections using Taskmaster Web

1. Make sure that no client applications are logged in from the station that will be reset.
2. Run Taskmaster Web. It can be run from any station including the one being reset.
3. Log in as admin or any other user with full rights.
4. Select Administrator, Stations.
5. Select the station to be reset, then Clear Virtuals.

Increase the maximum connections using Taskmaster Client (8.0.1 and earlier)

1. Run Taskmaster Client. It can be run from any station including the one being reconfigured.
2. Log in as admin or any other user with full rights.
3. Select Settings, Stations, and highlight the station to be reconfigured.
4. Click Advanced.
5. Change Maximum number of virtual stations to 1000 or some other large value.
6. Click OK, Apply, and Done to close the remaining windows.

Increase the maximum connections using Taskmaster Web

1. Run Taskmaster Web. It can be run from any station including the one being reconfigured.
2. Log in as admin or any other user with full rights.
3. Select Administrator, Stations, and select the station to be reconfigured.
4. Change Max N to 1000 or some other large value.
5. Click save and exit the screen.