Why is an error received when IBM Datacap Taskmaster Client Service VScan accesses a remote directory?

Problem(Abstract)

IBM Datacap Taskmaster Client Service reports 'Folder ... does not exist' on the VScan rule action SetSourceDirectory(), where the directory path is a remote shared directory.

Symptom

• Remote shared directory is specified using UNC path such as \\server\share.
• Remote directory does exist.
• Taskmaster Client (thick client) works (without reporting the error).
• Taskmaster Client Service Logon User is set to a user having full permission to read/write to the remote directory.
• Remote share is a Unix-hosted file system.
• vscan_rrs.log reports Error: Folder '\\server\share' does not exist.

Cause

The Logon ID format is not accepted by the remote host.

Environment

Windows 2008

Resolving the problem

Change the Taskmaster Client Service Windows service Logon ID from a "User1@Domain" format to a "Domain\User1" format. For example, use the format FINANCE\jdoe instead of jdoe@FINANCE.local.